Returns policy

Returns Policy

JayneSays we endeavour to make your online shopping experience a smooth one and understand that shopping online can be quite challenging, especially when it comes to getting the right size and fit. This is why our returns process is an easy one.

Returns and Exchanges

If you are unhappy with your purchase for any reason, we will gladly accept returns and exchanges of unworn products returned to us within 21 days of your order date. Please be aware we do not offer a refund if you have a change of mind. JayneSays highly recommends that you try on your shoes on a soft and smooth surface. We will not accept shoes returned with markings and/or scratches on the soles.

  • Contact JayneSays Customer Care via email with your reason for return and to obtain return details. Include your receipt or online order number/confirmation.
  • Re-pack your item/s in their original packaging or shoebox (exactly as you received them) as this is part of the item.

We will gladly offer to exchange your purchase, or we will issue a credit note if we cannot exchange due to limited stock. Excludes sale items.

Customers are responsible for paying the return shipping costs to us, however, JayneSays will pay for postage on one exchange being posted back to you.

Cost of shipping is non refundable for general returns / exchanges.

Faulty Returns

Faulty items will be assessed and once a fault is confirmed we will endeavour to repair or replace the product. If we cannot repair or replace we will issue a refund, as per Australian consumer law.

Customers will be given a Free Post label to send the shoes back free of charge.

You will receive a refund confirmation via email once the return is processed and all funds will be processed within 5-10 business days. If you have any questions regarding returning items you've ordered from us online, please contact us via email or phone and we will guide you through the process!

Choose carefully as we do not accept returns on sale items unless faulty.

Please return to the below address:

JayneSays Returns
145 Greville Street, Prahran, VIC 3181

We will accept pickup or drop-off at the above address. It can usually take up to 7 business days (excluding weekends and Public Holidays) for your return to be delivered back to us.

Customer Care will be in touch with you once we receive your returned product.

It is advised you keep a tracking reference for your parcel, so you know when it has been delivered to us. JayneSays is not liable if your return is lost in transit. If your parcel goes missing you will be required to provide two pieces of documentation; a proof of delivery at our address and a scanned image of the signature obtained upon delivery. If you cannot provide this information, JayneSays will not be held accountable for any losses.
This policy applies to products purchased from the website