Returns policy

Returns and Exchanges

If you are unhappy with your purchase for any reason, we will gladly accept returns and exchanges of unworn products returned to us within 21 days of your order date. JayneSays highly recommends that you that you try on your shoes on a soft and smooth surface. We will not accept shoes returned with markings and/or scratches on the soles. For faulty products, see terms below.

  • Contact JayneSays Customer Care via email with your reason for return and to obtain return details. Include your receipt or online order confirmation.
  • Re-pack your item/s in their original packaging or shoebox (exactly as you received them) as this is part of the item. We will gladly offer to exchange your purchase, or we will issue a credit note if we cannot exchange due to limited stock. Excludes sale items.

Shipping Returns and Exchanges:

You will be responsible for paying the return shipping costs to us, however JayneSays will pay for
postage on one exchange being posted back to you.

Cost of shipping is non refundable for general returns / exchanges.

Faulty or Damaged Items:

Faulty items will be assessed and once a fault is confirmed we will endeavour to repair or replace the product. If we
cannot repair or replace we will issue a refund, as per Australian consumer law.

Shipping Faulty or Damaged Items:

Customers will be given a Free Post label to send the shoes back free of charge.

You will receive a refund confirmation via email once the return is processed and all funds will be processed within 5-10 business days. If you have any questions regarding returning items you’ve ordered from us online, please contact us via email or phone and we will guide you through the process!

Choose carefully as we do not accept returns on sale items unless faulty.

Please return to the below address:

JayneSays Returns

145 Greville Street, Prahran, VIC 3181

We will accept pickup or drop-off at the above address. It can usually take up to 7 business days (excluding weekends and Public Holidays) for your return to be delivered back to us.

Customer Care will be in touch with you once we receive your returned product.

It is advised you keep a tracking reference for your parcel, so you know when it has been delivered to us. JayneSays is not liable if your return is lost in transit. If your parcel goes missing you will be required to provide two pieces of documentation; a proof of delivery at our address and a scanned image of the signature obtained upon delivery. If you cannot provide this information, JayneSays will not be held accountable for any losses.

This policy applies to products purchased from the website